Shipping & Returns
Shipping
- Region: Netherlands only, for now. Shipping outside the Netherlands? Get in touch for a quote.
- Carrier: PostNL.
- Cost: €3.57 for a letterbox-sized order (Brievenbuspakje — currently just an unframed 21×30cm print, or a calendar), €6.65 for everything else (Pakket) — shown exactly at checkout, picked automatically based on what’s in the order.
- Processing time: please allow around 5 business days to ship your order, for both made-to-order prints and pre-made items like calendars.
- Packaging: every order is carefully packaged for its size and contents — rolled or flat-packed as appropriate — in protective, crush-resistant packaging designed to arrive in the same condition it left in.
Returns
What determines whether an order can be returned is how it was made, not what kind of product it is — see Terms & Conditions, Article 10 for the exact test.
Made to order — any print bought through the size/frame picker on a print’s product page is produced specifically for you after you order, so the standard 14-day change-of-mind return doesn’t apply. If something is actually wrong with your order, you’re still fully covered regardless — see “Damaged in transit” below — and in that case, you don’t pay for return shipping; we do.
Sold ready-made, off the shelf — anything not produced per order, including the calendars and any pre-made/pre-framed prints sold as ready stock rather than through the size/frame picker, keeps the ordinary 14-day change-of-mind return: let us know within 14 days of delivery that you’re returning it — using Model Withdrawal Form or any other clear written statement — then send it back within 14 days of that, at your own cost, in its original, unused condition, to the address in Terms & Conditions, Article 2. As with made-to-order items, anything that arrives damaged or isn’t what was ordered is covered separately — see “Damaged in transit” below.
Damaged in transit
If your order arrives damaged, doesn’t match what you ordered, or has a print quality problem, photograph it (and the packaging, if damaged in transit) and email mail@jantimmer.com within 48 hours of delivery. We’ll do what we can to put it right — replacing it (reprinting a print, or sending another from stock for a calendar, subject to availability) and reshipping at no extra cost to you, or refunding you if a replacement isn’t possible or practical.